Frequently Asked Questions

What makes Tess Wigs different?

Tess Wigs cares about each and every one of our customers. We're here to help our customers get the hair they deserve by providing 1:1 support via consult or email. 

As a family, women, and minority owned small business experiencing different degrees of hair loss, we are fully committed to providing quality wigs and phenomenal customer service!

Do you offer consultations?

Yes, we offer in person, virtual, and phone consultations!

Click here to book!

What is the difference between human hair and human hair blend?

A human hair wig is longer lasting, soft and feels natural to the touch. It can be styled and dyed just like your own hair and "breathes" so your scalp won't perspire as much underneath. But human hair wigs need to be styled after every wash and are more expensive because of its limited supply. A human hair blend wig is easy to care for without requiring styling after washing and is less expensive than human hair.

What is a Full Lace or 360 Lace Wig Cap?

Full Lace/360 Lace Wig Cap wigs are constructed with solid lace tops and open rows of wefts on the sides and back to create improved ventilation. If you've grown weary under heavy and warm wigs, traditional full lace or 360 lace cap wigs are a great option. This flexible open cap design offers positive benefits to wig wearers:

*More room for airflow

*Lightweight and breathable design

*Improves overall comfort

Can I use low heat to style my wig?

Yes, our wigs are heat friendly. We suggest the heat below 390° Fahrenheit to avoid damaging the fibers. You can heat it with regular heat styling tools (hair dryer temperature is the best choice).

How long can I expect this wig to last?

The life of the wig depends on how you use and care for it. If kept well, it can last for about 6 months to one year.

How do I wear my wig for the first time?

Remove wig from the plastic bag. Gently remove the protective hair net from your wig. Give your wig a few good shakes to separate the fibers to give some body to the hair. Some wigs need to be shaken to release the pre-set styling. Brush your hair away from your face and secure it with a wig cap, tucking in any extra hair. Hold your wig at the sides with the bottom comb in back. Place it at your natural hairline and slide it on from front to back. Adjust the wig as needed so the front edge is just over your natural hairline. Use the ear tabs to center your wig from left to right. If the wig is too tight undo the adjustable straps at the base of the neck and try again. If the wig is too loose, adjust the straps up a level and retry the wig - repeat until comfortable. Tuck in any stray hairs at the front, sides, and nape. Use a soft brush to style.

How do I store my wig?

The best way to store your wig is on a wig stand. Not only does this help prevent your wig from becoming tangled or flat between wearing, but it also helps to maintain your wigs style and shape. Ideally, your wig should be stored in a clean, dry place, away from dust and sources of high heat or flame. If you do not have a wig stand store your wig in the net and bag it comes in.

Should I wash my wig?

Yes! Please see the chart below for instructions:

wig care instructions

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How do I measure my head circumference?

Please see the chart below for guidance:

wig cap measurements

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FAQs

 

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