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FAQ


Ordering

How do I order?

Ordering on TessWigs.com is fast, safe and easy. Add the items you’d like to your cart, then follow our simple checkout process. Once you order has been processed, you will receive an email confirmation.

Do I have to pay for shipping?

No! We currently offer free shipping throughout the contiguous United States.

How long will it take?

Orders ship on the same day and will usually arrive within 2-3 days afterward.

Do you ship internationally?

Yes, we ship all over the world!

What payment methods do you accept?

We accept Paypal, American Express, MasterCard, Discover and Visa.

Is it safe to purchase from Tess Wigs?

Yes! Tess Wigs utilizes SSL Encryption security measures to ensure that all your information is protected.

What is your return policy?

Unfortunately, we cannot accept returns. Wigs are considered hygiene products, which, once bought, are yours to keep.


Consultation

How do I choose the right color wig?

We suggest matching wigs based on your skin tone as an easy and reliable metric for choosing the ideal wig.

Do you offer consultations?

Yes! You can ask questions via our Contact page.

Can I call you in person?

Yes. Call us during regular business hours at (414) 271-WIGS (9447)


General

Why wear a wig?

Wear a wig as part of an accessory to your outfit, to fully embody the look you are seeking, or as a personalized fashion statement. The hair you always imagined is waiting!  

Can wigs damage my hair?

No. Wigs can actually protect your hair! Fall and winter are popular wig buying seasons for this exact reason.

Where does the hair come from?

Our wigs come from all over the world. They are sourced based on color and texture.

Do you have wigs for complete hair loss?

Yes! Reach out to us via our Contact page, and we will help guide you from there.

Still haven't found the answer you're looking for?

Feel free to fill below form to contact us directly.